Heat Pump Repair Built for an Ontario Winter
When the temperature drops, your heat pump starts doing things you have never seen before, and it is hard to know whether to worry. Steam rolls off the outdoor unit and cool air comes through the vents.
We work the refrigerant side of the machine as well as the controls, so we test the charge, the reversing valve, the defrost board and the changeover to your backup heat. We are also the heat pump installers who put these systems in, so we know how yours should behave in February.
You get a heat pump repair that starts with a real diagnosis, so you know whether the unit is faulty or doing its winter job.
What a Heat Pump Repair Visit Includes
A real diagnosis first
Every heat pump repair starts with your technician testing the refrigerant charge, the reversing valve, the defrost board and the capacitor, so you find out which part failed.
Both modes tested before we leave
One machine heats your house and cools it, so we run both modes before the van moves and you go into summer knowing the cooling side works too.
The price before the work
We diagnose first and price the repair second. Our pricing is fair and upfront: you get the price in writing before any work begins, and the decision stays yours.
We repair ducted and ductless systems, and the diagnosis works the same on both.
Why Choose Our Team
Sina, our owner and main technician, has worked in this region for over 10 years, and heat pumps have been part of it throughout. Being an Authorized Lennox Dealer gives us factory training and parts access when a control board has to be replaced.
We are a five-time HomeStars Best of Award winner. Most heat pump repair ends on the sealed refrigerant side of the machine, and that is the part of the job we know best.
Sina is lovely, hard working, honest. He worked very hard to make sure we got the right solution for our heat pump.
Jason McConnery, Google review
Repair it, or replace it?
Age is the first thing we look at. A unit in its twelfth season with a failed compressor rarely earns the parts, and a second major fault in one winter says much the same. If replacing makes better sense, we tell you, and our cold-climate heat pump install page covers what that involves.
We will work on the system you already own
We specialize in Lennox, and we service other major heat pump brands as well, including units another company put in. Call us and we will confirm yours. Most of our heat pump repair service goes to equipment we did not install.
How a Heat Pump Repair Works
A heat pump repair with us runs the same way every time, and the cold-weather check is part of it rather than an extra.
Call or request a visit
Tell us what the unit is doing and when it started.
We diagnose on site
Your technician works the electrical side, the refrigerant side and the controls.
We check the cold-weather behaviour
We verify the defrost cycle and the changeover to your backup heat.
We repair, then re-test both modes
Heating and cooling both run before we leave.
Where we repair heat pumps
If your heat pump is doing something new in the cold, distance should not be what slows the fix. Our technicians work through Kitchener, Waterloo, Cambridge, Guelph and the towns around them, and the list keeps growing. Give us your postal code and we will confirm it in one call.
